Thank you for choosing Transportation Services International for your luxury transportation needs. Our deposit requirements are as follows:
We require a valid credit card at the time of booking to secure your reservation. Your vehicle type will determine when you pay and if a deposit is to be made.
Sedan & SUV: Payment due 24 hours prior to trip execution (NO deposit)
Our cancelation policy is as follows:
Sedan and SUV – 4 hours prior to pick-up time for local trips.
Out of town or garage to garage trips vary depending on Chauffeur depart time.
Passenger and Executive Van – 8 hours prior to pick-up time or garage departure time.
Limousine – 48 hours prior to pick-up time & 8 hours’ notice on all airport transfers.
Mini & Limo Coaches – 3 days prior to pick-up time or garage leave time.
Motor Coaches – 3 weeks prior to scheduled pick-up time.
The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. In the event anyone in the client’s party is to become ill; A fee in the amount of 450.00 will be charged to the card that we have on file. If the card is declined, it is the responsibility of the client to remit payment to Night-Owl Worldwide within 7 days. Drug use is prohibited by law and will not be tolerated by our Company or our Chauffeur’s. In the event anyone in your party is seen with any illegal substance in the vehicle, the Chauffeur will immediately terminate the trip and drop everyone at the initial point of pick-up. If any fines are incurred due to a Client or the actions of anyone in the Client’s party, the Client will be responsible for the payment of said fines. The Chauffeur has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s).
When booking a transfer, you MUST be ready to leave at the reserved time scheduled. Failure to do so will result in an additional fee. We understand that there can sometimes be delays so we do allow a grace period of 10 minutes unless contact is made with the Client, and the Client states that they are running behind. In the event contact is not made our Chauffeur will depart the location and the Client will still be liable for payment and the credit card on file will be charged. If you are not in the vehicle and ready to depart by the end of the 10-minute grace period, you will be charged additional time depending on the duration of the wait.
Transportation Services International will not be responsible for delays due to bad traffic or weather conditions. TSI will not be responsible for articles left in any vehicle but if we find any items we will call the account holder to advise. The client is responsible for picking up any lost items and if requested, we can drop the items off or mail them but a charge may be applied. Vehicles cannot be loaded beyond seating capacity as it is illegal and unsafe.
Please note: 20% gratuity is automatically added to each reservation before completion but is not charged unless your Chauffeur reports no gratuity was received. We firmly believe in rewarding our Chauffeurs for a job well done and we believe that tipping is one of the best ways to show them appreciation. They are 1/3 of the heart of our company and it is because of them that we maintain a flawless service record. If you feel that your Chauffeur did not earn the gratuity added, please give us a call so that we can appropriately address the issue.
Thank you for choosing TSI as your transportation provider. We are honored that you have chosen us and we hope that we surpass all your expectations!