FAQ

1. Where do I meet my Chauffeur at Tampa International Airport?

Your chauffeur will meet you on level 3 as you exit the secure area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your Chauffeur, please call our office at 813-500-2920 or visit us at www.nowcarservice.com, choose the chat now option, and we will assist you immediately. If you are unable to locate your Chauffeur and you do not call, you will still be charged the full charge as you would be considered a no-show.

2. How far in advance should I book my reservation?

We ask that you book your travel itineraries as soon as your plans are definite but the following is recommended:

Sedan & SUV- 24 hours in advance

Passenger Vans- 48 hours in advance

Limo Sprinters- 7 days in advance

Stretch Limousines- 10 days in advance

Party Bus- 7 days in advance

Mini-Bus & Motor Coach- 10 days in advance

Specialty Cars- 14 days in advance

Please note: We will try to accommodate any request and we can usually cover any reservation within 2 hours or less but we cannot guarantee availability on any vehicle.

We offer many convenient options for booking such as

Phone- Give us a call

Text- Send us a text

Email- Send us an email

Online- Visit our site at www.nowcarservice.com and choose “Quote & Reserve”

Nowlimos App- Download our App “Nowlimos” in the Google Play & iTunes Store. The process takes approximately 3-4 minutes when you first download but after that, it takes less than 1 minute.

3. What are your hours of operation?

24 Hours a day

7 Days a week

365 Days a year Except for Leap Year (366)

4. What is your cancelation policy?

Sedan and SUV – 4 hours prior to pick-up time for local trips.

Out of town or garage to garage trips vary depending on Chauffeur depart time.

Passenger and Executive Van – 8 hours prior to pick-up time or garage departure time.

Limousine – 48 hours prior to pick-up time & 8 hours’ notice on all airport transfers.

Mini & Limo Coaches – 3 days prior to pick-up time or garage leave time.

Motor Coaches – 3 weeks prior to scheduled pick-up time.

5. Do you require a deposit when I make a reservation?

We require a valid credit card at the time of booking to secure your reservation. Your vehicle type will determine when you pay and if a deposit is to be made.

Sedan & SUV: Payment due 24  hours prior to trip execution (NO deposit)

Passenger Van: Payment is due 72 hours prior to trip execution (50% deposit due at time of booking)

Mercedes Limo Coach or Sprinter: Payment is due 72 hours prior to trip execution (50% deposit due at time of booking)

Stretch Limousine: Payment is due 72 hours prior to trip execution (50% deposit due at time of booking)

Mini-Bus & Motor Coach: Payment is due 7 days prior to trip execution (50% deposit due at time of booking)

6. How can I obtain a receipt for my charges?

Just log into your account via your app or our website (www.nowcarservice.com) and you will have access to all of your trip and payment history. You can also give us a call or send a text to (813)500-2920 or reach us by email at TSIglobalservices@gmail.com and one of our Reservationists will assist you.

7. Do you offer discounts?

We offer the following discounts:

Corporate- discount amount depends on volume

Military-18%

EMT-18%

Firefighter-18%

Law Enforcement-18%

Hospitality-%15

Judicial & Attorneys-%15

We will also credit your account $5.00 each time we receive a booking from your referral.

8. Do you require a cleaning deposit?

We do NOT require a cleaning deposit but in the event that someone in your party (your guest) causes the vehicle to require more than usual cleaning (someone gets sick, spills something, etc.) you will be charged a fee up to $450.00. The amount charged is based on the situation at hand and will be charged to the credit card that we have on file. If you would like us to charge a different card or if you would like to pay cash, please let us know.

9. Do you require a damage deposit?

We do NOT require a damage deposit but in the event our vehicle is damaged, we will charge the card on file for damages incurred. This amount is subject to our costs and will be discussed with the Client when the damage happens or the following business day.

10. Do you allow smoking in your vehicles?

NO! If any passenger smokes in our vehicle, a minimum cleaning fee of $270.00 will apply as well as the cost of any repairs, damages, or cleanings related to smoking.

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